Returns, Refund and Cancellation Policy


To cancel an order, please email with the heading 'I want to cancel my order' and our team will deal with your request. If payment for your order has already been taken, please allow up to 5 business days for the funds to be refunded.

Please note, orders cannot be cancelled after the goods have been dispatched to you.


Please note that costs incurred when returning an item are not refundable.

Unwanted goods can be returned within 21 days of delivery, as long as they are unused and unopened. Unused items that have been opened can be returned within 14 days. Items that have been used cannot be returned unless faulty.

Faulty items can be returned within 30 days of delivery (subject to the terms of the our warranty found under terms and conditions).

All goods purchased through are sold with the benefit of a manufacturer’s warranty. In the event that your purchase develops a faulty 30+ days after delivery, you can contact the Kora directly to discuss further. Our Customer Services team are on hand to offer you advice on the process. You can reach them on the contact details page.

Please see our full terms and conditions for further information about delivery, returns and order cancellations (see also exclusions below).

Returns and Warranty Exclusions

The standard 12 month warranty does not apply to and therefore does not cover:

Consumables, such as the following parts 'consumables parts' and 'maintenance parts' that are supplied with and/or installed on the Kora machines. These parts are NOT covered under the products standard 12 month warranty period. For example, Hot end assemblies, PTFE filament guidance tubes, Build Plate Adhesion Sheets, 3rd Party supplied Software Packages, Air Filter Cassettes, etc.

Any defect or damage caused by the omission to ensure that the filament is in a state fit for usage with the Product and use the filament in accordance with instructions on the packaging, instruction manual and on the Kora website.

Any defect or damage caused by inappropriate, incorrect or improper use, installation, maintenance, operation and cleaning or normal wear and tear. For correct use, reference is made to the product manual.

Any other event, act, default or omission outside SMS/Koras' control, and/or failure of the Product caused by an accident.

In any event, SMS/Kora is not liable for indirect or consequential damages, including but not limited to loss of use, loss of profit or revenue. Furthermore, SMS/Koras' liability is limited to the purchase value of the Product.